Payment Restrictions: Orders that are returned undeliverable will be refunded LESS the actual shipping costs.
Guarantee: Your satisfaction is important to us, we guarantee that all products will arrive in excellent condition or we will replace or issue a refund for any damaged items. Live items are guaranteed to arrive alive. Shipping and handling charges are non-refundable.
Return Policy: Items must be returned within 30 days, refunds will be given as credit back to the original payment method. Wholesale orders are non-returnable. Any damaged or defective items will be replaced with store credit.
Return Policy Details: Because of complex packaging procedures we do not accept returns on any live items. Refunds do not include S&H charges paid by the buyer.