Payment Restrictions:  Orders that are returned undeliverable will be refunded LESS the actual shipping costs.

Guarantee: Your satisfaction is important to us, we guarantee that all products will arrive in excellent condition or we will replace or issue a refund for any damaged items.  Live items are guaranteed to arrive alive.  Shipping and handling charges are non-refundable.

Return Policy: Items must be returned within 30 days, refunds will be given as credit back to the original payment method.  Wholesale orders are non-returnable.  Any damaged or defective items will be replaced with store credit.

Return Policy Details:  Because of complex packaging procedures we do not accept returns on any live items.  Refunds do not include S&H charges paid by the buyer.